The biggest and probably most famous low-cost airline in the UK, flying to destinations all over Europe.
Redesign the Customer Services and booking confirmation pages. Improve the page content structure and hierarchy, increase up-sell, confirm booking and retain customer journey continuity. The design was constrained by a necessity to accommodate existing content modules and offline visual design style.
– Gap analysis
– Sketch and iterate to feedback
– Produce wireframes
– Hand over to visual design and tech
(client of How Splendid Ltd)