A leading provider of strategy and technologies for engaging people in democracy, through bespoke design, installation and support of broadcast systems and live events. Working closely with the Product Owner to define developments, features and evolutions within a carefully planned agile sprint environment, my role includes user-research, testing and workshops to closely identify end user challenges and needs. Equipped with sound evidence, technical validation, personas and user journeys, I have been instrumental in the positive transformation of client-facing CMS and its associated browser, native app and hardware based products.